FTD® Flower Exchange is an exclusive online buying service that allows FTD® Florists to purchase the world’s finest fresh flowers and plants. FTD® Flower Exchange offers a wide variety of fresh flowers including with combo boxes, bouquets, tropical flowers and more. Products can be purchased through an open market, pre-books, and Auto-Ship order basis. FTD®Flower Exchange orders can be placed online or by contacting an FTD® Flower Exchange sales representative. Our web site is designed to help manage your buying and logistics needs to increase sales and optimize your profits.

No. There are no annual fees or registration fees. FTD® Flower Exchange is available to all FTD® Florists 24 hours a day, 7 days a week.

A minimum of one case is required to place an order.

Payment can be made on your FTD® Clearinghouse Statement or with a major credit card. FTD® Flower Exchange accepts Visa, MasterCard, American Express and Discover.

In order to ensure next day delivery, all orders must be placed by 2:00 p.m. eastern.

Yes. Please view the FTD Flower Exchange Purchase Agreement for details and limitations.

Specials and promotions will be sent to you via email and can also be found on the home page of FTD® Flower Exchange under “Weekly Specials”. You can also contact your FTD® Flower Exchange Sales Representative at (800) 767-4000 for more details on our specials and promotions

A pre-book order allows FTD Florists to plan ahead and order product in advance. This function is useful when planning holidays and special events.

An Auto-Ship order is a reoccurring order that is delivered to you every week. Auto-Ship orders allow FTD® Florists to save time and money by securing product at a year-round price. Auto-Ship order quantities will be doubled at Valentine's Day and Mother's Day.

Yes. Combo Boxes can be located under the heading “Top Selling Flowers” and also in the Flower Finder under Flower Type. Combo Boxes are custom recipes the FTD® Grower Partners have designed with the retail florist in mind and range from every day to seasonal mixes.

The Build-A-Box is an FTD® exclusive. This feature allows you to choose the flowers you want in the box which is then assembled at farm level and shipped direct to you. The Build-A-Box program is available on a wide range of products and is available as a Pre-book Order or Auto-Ship Order. You can access by clicking on “Build-A-Box” when you log into the web site or contact your FTD® Flower Exchange Sales Representative.

FTD® Flower Exchange offers three shipping options for delivery within the United States and Canada. We utilize overnight carriers, air consolidation freight (airport pick-up) and cold chain refrigerated trucking options. You choose the method that best fits your needs.

Cold Chain delivery utilizes refrigerated trucking carriers in order to regulate the temperature in which the fresh flower product is shipped directly to you. Cold Chain shipping is the most beneficial and cost effective method of shipping fresh cut flowers on FTD® Flower Exchange.

Shipping rates vary depending on your preferred shipping method. When ordering online, shipping rates are displayed prior to finalizing your order. When ordering by phone, shipping rates will be provided by your FTD Flower Exchange sales representative prior to finalizing your order.

If you receive damaged product, please contact a FTD® Flower Exchange customer service representative immediately at 1-800-767-4000. You will need to provide the details of your claim as outlined in the FTD Flower Exchange Purchase Agreement. Damage claims must be made within 24 hours of receiving product.

Yes. Your privacy and security is the primary concern. We are committed to ensuring the highest level of consumer confidence and security through responsible use and maintenance of information.

Yes. All transactions are transferred utilizing Secure Socket Layering (SSL) technology to encrypt and protect your information from misuse, alteration, loss, or access from other Internet users as it travels through the Internet channels from your computer. The information is then passed through our secure servers and stored in our databases, which are secured even further behind "firewall" protection.

With the purpose of providing an additional level of security to our customers, FTD® Flower Exchange requires that all customers provide their credit card security code when purchasing. This code is not part of the credit card number itself and is not stored at any time in our system. The security code is simply an added security measure intended to protect against credit card fraud. Since the security code appears exclusively on the card itself, the purchaser must actually be in possession of the card to be able to supply the number.